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​RETURNS & REFUNDS
At The Coastal Print House, we work with trusted production partners across the UK, USA, EU, and Australia to ensure high-quality prints and framed artwork are delivered to you efficiently.
Processing & Production Times
All of our prints and framed artworks are made to order to maintain exceptional quality and sustainability. Production times typically range between 1-5 working days before dispatch.
Estimated Delivery Times
Once your order has been shipped, delivery times vary based on your location:
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UK, USA, EU, and Australia: Estimated delivery within 2 weeks from the shipping date.
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Other international destinations: Delivery times may vary, and delays due to customs may occur.
We strive to ensure all orders are delivered within this timeframe.
Order Confirmation & Tracking
You will receive an order confirmation email upon placing your order. Once your item has been dispatched, a confirmation of dispatch email with tracking details (if applicable) will be sent to you.
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If you do not receive a dispatch confirmation within 10 working days of placing your order, please contact us at hello@thecoastalprinthouse.com.
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If you do not receive your order within 14 working days of receiving your dispatch confirmation, please reach out so we can investigate and assist you at hello@thecoastalprinthouse.com.
Customs, Duties & Import Taxes
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.
Shipping Issues & Delays
We are not responsible for shipping delays caused by courier issues, customs processing, or unforeseen circumstances. However, we will do our best to assist with any delivery concerns.
For any questions regarding your order or shipping, please contact us at:
hello@thecoastalprinthouse.com
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